Staying Ahead of Delinquency: How Credit Unions Are Rethinking Collection Strategy
By: John Pickens, VP, Delinquency Management, VeleraSummary: When it comes to collections, metrics matter and recovery rates are important. But the real goal is helping members navigate financial challenges and move forward. In this blog post, John Pickens, Velera’s Vice President of Delinquency Management, addresses the new realities of collections and points out the strategies that set high-performing programs apart.
John Pickens: As Vice President of Delinquency Management at Velera, John Pickens leads first-party collections strategy, operations, and performance for Velera's clients. The team delivers collections, payments and risk management solutions to financial institutions, helping them improve recovery outcomes, maintain regulatory compliance and strengthen member relationships through data-driven processes and technology. John brings more than 25 years of experience in collections leadership, financial services operations, client management, P&L accountability and regulatory compliance. Prior to joining Velera, he served as President and Chief Operating Officer for Estate Information Services LLC, where he oversaw first and third-party operations, client relationships and growth initiatives for more than 15 years.
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