Five Winning Collection Strategies to Reduce Losses and Strengthen Member Relationships
By: Connie Shoemaker , VP, Delinquency Management, VeleraSummary: In today's uncertain economic environment, rising delinquencies are showcasing the need for effective collections strategies. In this blog, Connie Shoemaker, VP of Delinquency Management at Velera, discusses five ways credit unions can refine their collections strategies.
Connie Shoemaker : Connie Shoemaker serves as Vice President of Delinquency Management at Velera, where she oversees nationwide operations and leads the company’s collection call center teams. With over 30 years of experience in financial services, Connie is known for her expertise in lending, collections and building high-performing contact center operations.
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